Every day, federal managers make employment decisions that require a careful balancing of employees' legal rights, complex federal personnel regulations and managerial "style." With each decision, even the well-intentioned manager runs the risk of appearing to violate EEO laws and regulations, and of being named in an EEO complaint — resulting in costly legal headaches for you and your agency.

Make sure your managers know how to properly respond to employee concerns.

Drawing on twenty years of legal experience, Mr. Kaplan shows your managers how to make decisions that ensure employees' concerns get the attention they deserve, while avoiding allegations of discrimination. Your entire team gains practical guidance on how to:

• Handle reasonable accommodation requests
• Conduct interviews and fill positions
• Investigate discipline and issue penalties
• Interact with an employee who has filed a discrimination claim to avoid being charged with retaliation

Plus, Mr. Kaplan answers questions such as:

• What is and isn't appropriate to discuss with an employee regarding their EEO complaint or involvement in an EEO case?
• What NOT to ask for when an employee requests a religious accommodation?
• How can you avoid the appearance of favoritism when assigning specific tasks?