Learn essential skills and practical techniques to effectively interact with difficult people. This hands-on training video provides specific strategies to help you maintain strong, productive relationships with parents, colleagues and attorneys -- so you can increase positive results for you and your students, and promote harmony throughout your school. Real-life scenarios and straightforward concepts help you: improve communication with parents and staff; prevent disagreements from escalating into confrontations; plan ahead to ensure meetings with difficult people stay productive; handle conflict and problematic behaviors; persuade obstinate individuals to commit to goals and objectives; and much more.